FAQs

FAQ

LULU PRESS ON NAILS

How do I know the size I need?

 

You don't need to worry about your sizes as we are currently provide full set only online. You will get at least 2 pcs per size and even more pieces on common sizes like size 5 and 6. The nailart on full set will be generate on those most used sizes especially the bigger sizes ( you can trim the size smaller if needed but you can not make small piece bigger), however, you can let us know if you have got small nails or big nails or you may know your regular press on nail size, then we have try our best to put the nail art on your desire ones.

Made to order 10 pcs set will be reopened online later with further announcement. You can visit Mollyfuns Salon to place your order in the mean time. Refer to our Size Guide or take the guess work out of measuring and purchase our Sizing Sample Pack ensure the perfect fit. 

 

What nail glue do you recommend?

We recommend a professional nail glue such as KDS Nail Glue. This glue would be included in your domestic order within Australia. Glue may not be available for some oversea orders. Please ask us so that we can find the best way for you to enjoy you LULU Press On Nails. The Glue last 30-45 days in the cool and dry storage place once opened. If you purchase more than one glue, please storage the unopened glue in the fridge.

 

How long do the nails stay on?

Wear time depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. We recommend you to use nails tabs as casual wear. It should last 1-7 days, the best feedback we received for tabs lasting is about 21 days. With nail glue, for about 1 to 4 weeks. The best feedback we received for glue lasting is about 45 days.

 

I'm worried that my nails are going to pop off. Any tips on how I can avoid this?

 Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a Dehydrator or Primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails better. Try your best to avoid contact with oil based products, hot spring and sauna.

 FULL SET gives you lots of back up pieces just in case you lost one~

Are the nails reusable?

Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.

 

Can you replace a lost nail? 

We currently can not replace lost nails for full set.

 

What if the nails I purchased don't fit?

Full Set:

The full set press on nails including all sizes of the shape. if your nail is extra small and the the smallest still won't fit to your nail, you can use the file bar that included in our kit and file the nail smaller. If your nail is extra big, then I recommend you to stick the press on nail in the middle of your nail and give same gap on each side to try to make it looks better.

Made to order:

Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing sample pack available and a size guide to help you can find the best fit. 

If the size is off on a nail or two I suggest purchasing our Replacement nail option from our accessories menu.

 

Are the nails strong?

Yes, we use the best nail tips available made from gel unlike regular plastic tips. and we use at least 5 coats of soft gel including base gel, 2 layers of color gel, coating hard gel and top gel. Many of them also have a layer of hard gel which makes the nails hard yet flexible enough to fit comfortably on the nail. 

 

Do you offer custom designs?

We do! If you have a concept in mind or would like us to recreate something you saw on internet or social medias ....anywhere just fill out our contact for so we can chat ideas. 

*We do not recreate work from other press on nail sellers. If you love it, buy it from the original artist. 

**Also, please note that not every idea or design fits our design style. So we may decline if its not something we can see doing. For recreations, we may ask if its ok to put a twist on the design to make it more our own. 

 

Can I make changes to a design?

Full Set:

No, you can not can the design but you can change the finishing between gloss or matte.

Made to order:

Yes, made to order can be customized to your liking. If you prefer a different color, matte or glossy finish, small design changes simply make a note in the special requests. For bigger changes that include adding on more or changing crystals please contact us first to approve changes or invoice your for a custom order. The nail shape changed may changed the final price of the design.

 

How many nails come in each set?

Full Set:

full set comes with 20pcs, 24pcs and 28 pcs set depending on shapes. 

Made to order:

All sets come with 10 nails in the size you select.

What comes with my nails?

All nail orders come with a mini nail file, cuticle pusher, buffer, 2 alcohol prep pads and application/ removal instructions.

LULU Lashes 

What makes you different to other Magnetic Eyelashes?

LULU Lashes spend more than 6 months to develop and designs all our lashes styles by our team based on our 9 years salon experiences from eyelash extension services. We compared so many magnet materials and finally we found the best one to create natural classic and volume lashes set for your daily looking and glamorous style for your special need. We can give you salon result with less spend, easier maintenance without refilling, and you don't even need to worry about falling off, gaps or damaging on your natural eyelashes anymore. You can enjoy your make up everyday and it will not cause lashes falling when remove. So easy for your to enjoy your eyeliner too!  

Do I still need to use glue for the lashes?

NO. LULU Lashes are magnetic eyelashes which have 10 magnet pieces on every pair of lashes to work and connect with the magnet eyeliner. This technology is so easy to apply than glue application.

How do they work?

The eyeliner is infused with iron oxides that make it magnetic. Once applied, and dry, the small magnets along the strip lash adhere directly to the liner for an all-day hold.

How do I remove the eyeliner?

The magnetic eyeliner can be removed with make-up remover or by gently removing any eyeliner residue by carefully peeling it off the magnet. 

How many times can I wear my eyelashes?

Magnetic Eyelashes can be reused approximately 30 times per packet. Provided they are appropriately stored, cleaned after each use and generally well looked after.

How do I store my eyelashes?

Your Magnetic Eyelashes should be stored in the box case provided.

Can I sleep with my eyelashes on? 

While we recommend removing your Magnetic Eyelashes before sleep so as to keep the product in optimum condition, you can enjoy your slumber with them attached.

Are our eyelashes waterproof? 

The Magnetic Eyeliner and Eyelashes are water resistant and wind proof. They are sweat-proof and rain proof but we wouldn't recommend swimming in them.

How do I clean my eyelashes? 

Should they require it, your eyelashes can be cleaned gently with water or makeup remover. We recommend you clean the magnets on the eyelashes with water or makeup remover after each use so they are fresh for the next application.

Do I need to re-apply my liner if I am changing the eyelash style? 

If you are changing your eyelash over to a different set, you will need to top up your liner over what is already on, wait for it to dry, then apply the new set as usual.

Do you offer a refund? 

We are so confident you are going to adore our product. We will replace any defective items.Products can only be returned for a full refund if faulty. Used looking products or products damaged by the customer will not be eligible for a refund.Postage costs and  return postage costs are not covered by Magnetic Eyelashes.Magnetic Eyelashes are reusable products so can not be exchanged due to change of mind. 

Are these safe to use near the eye?

Yes, magnetic eyeliner is nontoxic, and the magnets do not interfere with the movement or vision of the eye. The iron oxides that make the liner magnetic are also found in many eye shadows and regular eyeliners. If you have particular sensitivities to makeup, we recommend a thorough read of our ingredients list, available in each product description.

What are our Lashes made from?

Our Lashes are made from Faux Mink, (Premium Synthetic Sink). They are super soft and cruelty free and vegan friendly. No animal products are used in the manufacturing of our Lashes.

If I have short Lashes can I use this product?

Absolutely, regardless of the length of your natural lashes you can still use our product. 

Where are you located

Magnetic Eyelashes is Located in Melbourne, Victoria. All orders are packed and shipped from Australia if you place your order on LULU's. We also have distributor in Malaysia.

Can I wear Mascara?

You can wear Mascara on your naturals but we recommend that you apply a light coat and wait for it to dry before you apply your lashes.

 GENERAL

How long will it take to ship my order?

*Please note that this turnaround is for creation time/ when we ship your order after it’s been made. Not how long it'll take for delivery. How fast you receive your order once we have shipped it out depends on the shipping fee you pay at checkout.Regular with signature required 3-5 Business Days. Next day delivery express post 1-3 Business Days. PLEASE NOTE, due to the high demand during COVID-19 at post, it may take longer than usual to delivery to you.

LULU Lashes: 1 business day.

Full Set : Ship out within 1-3 business days.

Made To Order Design Press On Nails: CURRENTLY NOT AVAILABLE ONLINE. THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer.
This is due to the amount of nail sets purchased in each order. Bigger orders take longer to complete which in turn causes some delays. Also keep in mind, that all sets are made to order and worked on, in the order they were received.
All of our press on nails are handcrafted by LULU Press On Nails Team. 

* Please note that if you purchase a made to order design set along with a ready to ship item your order will NOT be shipped right away. I suggest to order separately so you can receive your ready to ship nails quicker.

Sizing Sample Pack: 2 Business Days. It may takes longer if we have some of our shapes that are out of stock.

 We truly appreciate your business and thank you for your patience as we make our way to your order.

 Do you accept urgent order?

Yes. Please contact us by email lulupressonnails@gmail.com for your urgent orders. There is an urgent order fee applies depend on how urgent do you want your order to be done. If you are locally in Melbourne, We can also organize an urgent delivery to you. 

Do you ship internationally?

Yes, we ship worldwide please check the rate in your area.

 

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it then pay the Re-Shipping Fee so we can send it back out.

 

My package was marked as Delivered when tracking but I didn’t receive it.  (Also read below for lost or missing packages)

Once a package has been picked up by courier and the tracking number associated to the order has been updated, LULU Press On Nails hands over any and all accountability for shipping, transit and delivery.  LULU Press On Nails assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders. Please contact the courier directly to find your package. We are highly recommend you to purchase extra cover on your packages for a small amount of money but more secure to protect you away from loosing. If your order was marked as “delivered” and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office.  

  

Do you accept cancellations, returns or exchanges?

LULU PRESS ON NAILS

Due to the nature of our custom handmade products we do not accept cancellations and returns or make any exchanges (except in the case of products delivered in defective or damaged state.  If so, email lulupressonnails@gmail.com and include an image of the defective or damaged product). ALL SALES ARE FINAL and you agree to wait the time it takes to create your order.  

LULU LASHES

Unfortunately we can’t offer you a refund or exchange, if you change your mind or find they don’t suit you. Magnetic Eyelashes are reusable products and keeping in accordance with  Public Health and Safety we can not refund unless the product is faulty.  LULU team will check the products carefully before send out to avoid further matters. Please note you need to be gentle to remove the eyelashes and storage nicely to avoid magnet piece fall off from the false lashes. Magnet piece falling off by daily wear is not part of faulty consideration. If falling off happens, you can use superglue to stick it back.
To Begin a faulty refund claim please contact lulupressonnails@gmail.com.

PLEASE read the description before ordering. Be aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.

Also, double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.